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Breakout Workshops - click here to view all workshops

AI in Claims: Faster, Smarter, More Human? (F9)

Friday, February 27, 2026
2:00 PM - 3:00 PM EST
Location: Sun Ballroom ABCD
Is AI making claims faster, smarter, and improving the human experience? What are the new challenges? This session explores the improvements AI has brought, its limitations, and where it may go. Join the discussion on AIs opportunities, risks, ethical considerations, governance duty, and its current and future impact on claims processes, decisions, and the policyholder experience.